This Privacy and Cookie Policy applies globally and describes how RIVIERA URBANA (“we,” “us,” or “our”) collects, uses, shares, and protects personal data in compliance with applicable data protection laws, including the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other relevant regulations.

1. Information We Collect and How We Collect It

We collect personal data that can identify you directly or indirectly. This includes but is not limited to:

• Personal Information: Name, address (home, work, or tax-related), email (personal or work), phone number (home or work).
• Collection Methods:
  • Voluntary provision during in-person or phone interviews.
  • Voluntary completion of printed or electronic forms.
  • Submission via our website or email communications.
  • Authorized data transfers and publicly available sources.

2. Purposes of Data Processing

We process personal data for the following purposes:

Primary Purposes (Necessary for Our Relationship):

• Verifying identity and legal representation.
• Establishing contact.
• Facilitating access to our developments.
• Understanding and addressing your needs.
• Verifying information you provide.
• Preparing product and service quotes.
• Enforcing product/service warranties.
• Complying with legal requirements.
• Issuing invoices and managing collections.

Secondary Purposes (Optional):

• Maintaining and updating a customer database.
• Providing website services.
• Handling comments, suggestions, complaints, and clarifications.
• Sending promotional materials and advertisements via print or electronic media.

You can opt out of secondary purposes by contacting our Privacy Officer as described in Section 7.

3. Use of Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve user experience, analyze site performance, and provide tailored services. Cookies may collect data such as browsing time, sections visited, and previously accessed websites.

Cookies Purposes:

• Enabling website functionality.
• Remembering user settings.
• Enhancing site security and speed.
• Allowing content sharing on social media.
• Offering personalized advertisements.

Third-Party Cookies:

We use third-party services such as Google Analytics to analyze website usage and improve usability. These cookies do not associate with personally identifiable data.
For more information, see the privacy policies of:

• Google
• Facebook
• Instagram

You consent to cookies by continuing to use our website.

4. Data Sharing

We do not share your personal data with third parties unless you authorize it, or as required by law, in compliance with Article 37 of the LFPDPPP.

5. Data Protection Measures

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in compliance with applicable regulations.

6. Your Rights: Access, Rectification, Cancellation, and Opposition (ARCO)

You have the right to:

• Access: Request information about your data.
• Rectify: Update or correct inaccurate data.
• Cancel: Request the deletion of your data when permissible.
• Oppose: Restrict processing under certain circumstances.

To exercise these rights, submit a request to our Privacy Officer via email at [email protected] with the following:

• Full name and contact details.
• Proof of identity or legal representation.
• A clear description of the data and the right you wish to exercise.

We will respond within 20 days. Additional documentation may be required.

7. Limiting Data Use and Disclosure

To limit the use or disclosure of your personal data, contact our Privacy Officer at [email protected] and request exclusion from our mailing list.

8. Changes to This Policy

We may update this Policy to reflect changes in our practices, legal requirements, or improvements. Revisions will be posted on our website manilka.mx, along with the date of the last update.

Last Updated: November 25th, 2024

For any questions or concerns regarding this Policy, please contact us at [email protected].